Frequently Asked Questions
Your guide to premium Leica gear and expert support.
Do you offer international shipping for Leica equipment?
Yes, we ship Leica cameras, lenses, and accessories worldwide via FedEx and DHL. Please note that international customers are responsible for any applicable import duties and taxes upon delivery.
What is your return policy for open-box items?
We offer a 15-day return policy for most items. Products must be in their original packaging with all included accessories. A restocking fee may apply if the item shows signs of use or if the original seal is broken.
Are the pre-owned Leica items inspected and certified?
Absolutely. Every piece of pre-owned equipment undergoes a rigorous multi-point inspection by our technical experts to ensure it meets Leica's high standards for mechanical and optical performance.
Do new Leica products come with a warranty?
All new Leica cameras and lenses include a full manufacturer's warranty. Additionally, many digital M and SL system products are eligible for an extended warranty program through Leica's official registration portal.
Can I trade in my current camera gear for credit?
Yes, we have a robust trade-in program. You can submit a request online for a valuation, and the credit can be applied toward the purchase of any new or used equipment in our store.
What payment methods do you accept?
We accept all major credit cards, PayPal, and wire transfers. For high-value transactions, we also offer financing options through specialized providers to help you acquire your dream kit.